Custom Domain & CNAME Mapping
Run the full dashboard on your own agency domain (e.g., app.youragency.com) with automated SSL provisioning.
THUNAIVI WHITE-LABEL AGENCY PLATFORM
White-Label AI Support Platform for Agencies
Rebrand and resell Thunaivi as your own proprietary AI customer support software. Host clients on custom domains with multi-tenant isolation and 100% your branding.
Instant 24/7 AI Replies Zero Hallucinations 1-Click Human Takeover 2-Minute Setup
Direct Answer & Overview
What is White-Label AI Support Platform for Agencies in Thunaivi?
Thunaivi White-Label AI Support Platform for Agencies is an enterprise-grade customer support automation solution designed to resolve customer inquiries 24/7 with zero hallucinations. Grounded strictly in your verified company documentation, FAQs, and product URLs, Thunaivi delivers accurate multi-channel responses in under 3 seconds while allowing human agents to step into live conversations seamlessly with one click.
CORE CAPABILITIES
Engineered for Fast Support Resolution
Explore how this module helps your support team cut first-response times by 80% while boosting customer satisfaction.
100% Rebranded User Interface
Replace all logos, colors, favicons, login screens, and email alerts with your agency brand identity.
Multi-Tenant Sub-Account Provisioning
Create and manage isolated client workspaces with dedicated inboxes, knowledge bases, and API keys.
Keep 100% Client Retail Margins
Charge clients your own monthly management fees, setup fees, or custom SaaS subscriptions.
Omnichannel Client Delivery
Deliver official WhatsApp Business API, Instagram DMs, Telegram, and Website Chat directly to your clients.
Role-Based Client Access Controls
Give client team members restricted agent or administrator access without exposing backend configurations.
FAST ONBOARDING
How to Go Live in Under 2 Minutes
Zero complicated code or long setup cycles. Get your team and AI support live immediately.
1
Connect Your Channels
Connect WhatsApp Business API, authorize Instagram/Facebook, add Telegram Bot token, or embed the 1-line website widget.
2
Sync Knowledge Base
Paste your website URLs, help desk docs, or product PDFs. Thunaivi indexes your content into semantic vector RAG instantly.
3
Activate 24/7 AI & Shared Inbox
AI resolves routine questions immediately while VIP tickets and complex requests route cleanly to your live human agents.
TECHNICAL SPECIFICATIONS
Architecture & Capability Matrix
| Capability | Specification | Availability |
|---|---|---|
| First Response Speed | Instant AI response in < 3.0 seconds across all channels | Standard |
| RAG Grounding & Guardrails | Strict semantic retrieval against company URLs and uploaded docs | Included |
| Human Agent Escalation | 1-click seamless takeover with auto-pause of AI responder | Real-time |
| Multi-Language Detection | Auto-translates and responds natively in 50+ languages | Global |
| SLA & Priority Triage | Response policy targets, queue timers, and automated reassignment | Active |
| Security & Encryption | TLS 1.3 in transit, AES-256 at rest, and full GDPR compliance | Enterprise |
FAQ
Frequently Asked Questions
No. On the White-Label plan, all visible logos, domain names, email notifications, and widget branding are 100% customized to your agency.
Yes, agency plans allow provisioning multiple client workspaces with separated billing, databases, and permissions.
Yes. You charge your clients directly for retainers, setups, or monthly subscriptions and keep 100% of your retail margin.
Yes, simply map your custom CNAME record and automated SSL certificates are generated instantly.