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THUNAIVI AI AGENT
AI Customer Support Agent for Faster Replies and Safe Handoffs
Thunaivi AI Customer Support Agent resolves repetitive customer questions instantly, routes sensitive conversations to human agents, and helps your team deliver consistent support across channels.
Website Chat WhatsApp, Facebook, Telegram | Instagram
Pricing question
Order tracking request
Policy clarification
Basic troubleshooting
Repetitive loadSupport teams lose time on repetitive conversations
Pricing questions, order tracking, policy clarifications, and basic troubleshooting consume agent bandwidth daily. Thunaivi AI Customer Support Agent handles routine requests automatically so your team can focus on complex customer issues.
Thunaivi AI Customer Support Agent responds instantly and escalates safely
Using your business knowledge, Thunaivi AI Customer Support Agent delivers accurate replies in seconds. When confidence is low or a conversation is high-risk, it triggers controlled handoff to the right team member with full context.
Intent: Billing
Confidence: 94%
Action: AI Reply
Action: Escalate to Human
Core AI Agent Capabilities
Intent Detection
Understands customer needs and classifies requests automatically.
BillingRefundOrderBug
Confidence-Based Handoff
Escalates conversations to human agents when risk or uncertainty is high.
Confidence: 42%Escalate
Instant AI Replies
Resolves repetitive queries with fast, context-aware responses.
Where is my order?It is out for delivery.
Knowledge-Grounded Answers
Uses FAQ and policy data to keep replies accurate and consistent.
FAQ: Return policyFAQ: Delivery policyPolicy: Refund rules
Agent Context Summary
Passes summarized context during handoff for faster resolution.
Customer issue summaryPrevious repliesNext best action
Quality Insights
Tracks AI resolution rate, handoff trends, and response performance.
How It Works
Add Knowledge
Provide FAQs, policies, and product context to train AI behavior.
Go Live
AI handles routine conversations while humans handle critical cases.
Built for measurable support outcomes
- Faster first response times
- Lower repetitive ticket load
- Better agent focus on high-value issues
- More consistent support quality at scale
Frequently Asked Questions
This product helps automate repetitive support tasks and improves quality with structured workflows.
Yes. You can set thresholds, routing conditions, and escalation flow based on your operations.
Yes. It works across Website Chat, WhatsApp, Facebook, Telegram, and Instagram live workflows.
Yes. Thunaivi products support secure APIs, controlled access, and audit-ready operations.
Ready to launch this Thunaivi product?
Start your 7-day free trial and reduce support load without compromising quality.