Cross-Channel Timeline
See complete conversation history across channels in one timeline.
THUNAIVI UNIFIED INBOX
One Unified Inbox for Every Customer Conversation
Stop switching between disconnected tools. Thunaivi brings WhatsApp, Instagram, Telegram, Facebook, and Web Chat into one collaborative workspace.
Instant 24/7 AI Replies Zero Hallucinations 1-Click Human Takeover 2-Minute Setup
Direct Answer & Overview
What is One Unified Inbox for Every Customer Conversation in Thunaivi?
Thunaivi One Unified Inbox for Every Customer Conversation is an enterprise-grade customer support automation solution designed to resolve customer inquiries 24/7 with zero hallucinations. Grounded strictly in your verified company documentation, FAQs, and product URLs, Thunaivi delivers accurate multi-channel responses in under 3 seconds while allowing human agents to step into live conversations seamlessly with one click.
CORE CAPABILITIES
Engineered for Fast Support Resolution
Explore how this module helps your support team cut first-response times by 80% while boosting customer satisfaction.
Shared Queue & Ownership
Manage workload centrally with clear agent assignments.
Smart Auto-Assignment
Route conversations to the right team by topic and availability.
Internal Notes & Mentions
Collaborate behind the scenes without exposing text to customers.
Priority Queue Visibility
Identify urgent and SLA-critical conversations at a glance.
Quality & Macros
Standardize responses with shared canned templates and macros.
FAST ONBOARDING
How to Go Live in Under 2 Minutes
Zero complicated code or long setup cycles. Get your team and AI support live immediately.
1
Connect Your Channels
Connect WhatsApp Business API, authorize Instagram/Facebook, add Telegram Bot token, or embed the 1-line website widget.
2
Sync Knowledge Base
Paste your website URLs, help desk docs, or product PDFs. Thunaivi indexes your content into semantic vector RAG instantly.
3
Activate 24/7 AI & Shared Inbox
AI resolves routine questions immediately while VIP tickets and complex requests route cleanly to your live human agents.
TECHNICAL SPECIFICATIONS
Architecture & Capability Matrix
| Capability | Specification | Availability |
|---|---|---|
| First Response Speed | Instant AI response in < 3.0 seconds across all channels | Standard |
| RAG Grounding & Guardrails | Strict semantic retrieval against company URLs and uploaded docs | Included |
| Human Agent Escalation | 1-click seamless takeover with auto-pause of AI responder | Real-time |
| Multi-Language Detection | Auto-translates and responds natively in 50+ languages | Global |
| SLA & Priority Triage | Response policy targets, queue timers, and automated reassignment | Active |
| Security & Encryption | TLS 1.3 in transit, AES-256 at rest, and full GDPR compliance | Enterprise |
FAQ
Frequently Asked Questions
Website Live Chat, WhatsApp Business, Instagram DMs, Facebook Messenger, Telegram, and Custom API/SMS inboxes are all live.
Yes, typing indicators and collision detection ensure agents never double-reply.
Yes, with priority rules, SLA timers, and custom queue filters.
Yes, internal notes, @mentions, and conversation transfer are built-in.