Connect Channels
Connect Website Chat, WhatsApp, Facebook, Telegram, and Instagram in one support inbox.
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New:
AI-assisted customer support platform for growing teams.
→
Customer Support Operations Across Every Channel with AI Assistance
WhatsApp
Instagram
Facebook
Telegram
Website Chat
All in One Inbox
Faster support operations with controlled human handoff.
UNIFIED PLATFORM
Thunaivi Unified Support Features
Run high-quality customer support from one unified workspace with automation, faster team collaboration, and measurable service outcomes.
WhatsApp Integration
Connect your WhatsApp support inbox for faster first responses, team routing, and cleaner human handoffs.
Unify Your Inbox
Bring Messenger, Telegram, and Website Chat into one shared inbox for faster, consistent responses.
Unified Inbox
All Channels Connected
Support Automation
Use guided automation and AI assistance to handle repetitive queries while your team focuses on complex, high-value conversations.
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Response prepared.
Customizable Widget
Launch a fast, brand-matched chat widget that increases engagement and captures quality leads.
Private Notes
Collaborate with teammates using private notes and mentions to resolve issues faster behind the scenes.
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Insightful Reports
Monitor response time, agent performance, and conversation volume with real-time support analytics.
HOW IT WORKS
How Thunaivi Works
A simple three-step flow that helps your team launch AI-assisted support fast and keep customer experience consistent.
Train Knowledge Workflows
Add FAQs, policies, and product details so automated support flows can answer repetitive queries accurately.
Go Live with Handoff
Automation handles routine chats and escalates high-risk cases to your team with context.
MEASURED RESULTS
Outcomes from Thunaivi Support Automation
Clear operational impact your team can track after go-live across channels and workflows.
70%
Repetitive Query Deflection
Automation handles routine support requests so human agents can focus on sensitive, high-value conversations.
2x Faster
First Response Time
Unify channels and automate first-touch replies to improve response speed across support queues.
Higher CSAT
Service Quality at Scale
Combine automated responses with human escalation to maintain quality as conversation volume grows.
Results vary by workflow, team process, and channel mix.
WHY THUNAIVI
A Better Support Workflow by Design
Built for teams that need speed, quality, and control across every customer conversation.
Typical Support Stack
- Multiple tools and disconnected inboxes
- Slow responses due to manual triage
- Repetitive queries consume agent time
- Limited visibility into performance
Thunaivi Workflow
- One unified inbox for all customer conversations
- Automation-assisted routing with controlled response workflows
- Human handoff for high-risk, high-value cases
- Clear analytics for speed, quality, and CSAT
READY TO LAUNCH
Launch Thunaivi and Scale Support with Confidence
See how Thunaivi reduces repetitive workload, improves response speed, and keeps customer experience consistent as your support volume grows.