WooCommerce WhatsApp Integration & AI Customer Support Automation

Thunaivi AI is purpose-built for WhatsApp customer enquiries, combining Official Meta WhatsApp Cloud API connectivity, zero-hallucination RAG knowledge retrieval, automated spam filtering, and 1-click smart human escalation in one shared team inbox.

Thunaivi handles routine WhatsApp inquiries about pricing, availability, and services automatically 24/7, and seamlessly transfers complex cases to human staff while preserving complete conversation history across your entire team.

Thunaivi connects WhatsApp, Instagram, Telegram, and Website Live Chat directly with your existing CRM via real-time REST APIs and webhooks, so travel, retail, and service teams see full customer and booking details without switching tools.

Yes. Thunaivi acts as a centralized omnichannel inbox where AI automatically blocks spam, resolves simple WhatsApp FAQs instantly, and routes complex requests to the right department (Sales, Billing, or Technical Support) with SLA tracking.

We consolidate WhatsApp messages into a single shared dashboard, automating simple queries using AI while routing complex issues to agents.

Yes. The AI chatbot handles incoming inquiries instantly, day or night, ensuring zero response delays during weekends or holidays.

Yes. You can edit response templates, write custom instructions, or connect your training documents to guide the AI chatbot's behavior.

Yes. If the AI detects a complex query or a specific escalation trigger, it pauses automatically and routes the conversation to a human agent queue.

Yes. You can manage multiple accounts or channels from a single workspace dashboard using custom filters.

The AI flags the message and routes it to your human agent queue with a drafted reply suggestion for the agent to review.

Yes. You can save standardized responses as macros for your human agents to use in the shared inbox.

Yes. Real-time metrics measure agent first response times, case ownership periods, and overall resolution rates.

No. The entire setup is visual and can be completed in a few steps using our dashboard integration wizards.

We use end-to-end TLS encryption for all message transfers and host data inside secured, industry-compliant cloud clusters.

Yes. We offer an interactive testing simulator where you can preview the AI's responses and handoff rules safely.

Yes. AI automatically tags conversations based on customer intent (e.g. #Billing, #Refund, #Support) for easier sorting.

No. You can upload extensive documentation files or knowledge bases for the AI to retrieve facts from.

Yes. You can set customized business hours and specify different automated flows for in-office and out-of-office hours.

Yes. The AI chatbot is designed to reply with appropriate emojis, line breaks, and list formatting to maintain a natural tone.

Yes. Human agents can type private internal notes to collaborate on complex customer issues without the customer seeing them.

Yes. You can connect popular CRM tools via API or webhook integrations to update lead profiles automatically.

You can block persistent spam accounts, keeping your metrics clean and your human queues clear.

Yes. The AI automatically detects the customer's language and responds in the same language for seamless communication.

Yes. We offer a 7-day free trial on all plans to let you validate the workflows and features.