Enterprise AI Customer Support Software in Berlin
DSGVO-ready AI customer support and central omnichannel inbox (Zentraler Posteingang) for Berlin and DACH teams—combining automated AI chat with transparent manager handoff rules.
Official WhatsApp Business API
Deploy a verified green-tick WhatsApp Business account for your Berlin brand. Automate catalog discovery, order updates, and customer support with ease.
Explore WhatsApp Support →Shared Omnichannel Team Inbox
Consolidate WhatsApp, Instagram DMs, Website Live Chat, and Telegram into a single shared inbox. Prevent duplicate agent replies with live collision detection.
View Shared Inbox →Intelligent RAG AI Deflection
Train your AI agent directly on your website URLs, PDF manuals, and FAQs. Provide grounded, hallucination-free answers to customers in Berlin 24/7/365.
Discover AI Capabilities →Calculate Your Support Savings in Berlin
See how much your Berlin business saves by automating routine FAQs on WhatsApp & Web Chat with Thunaivi.
4,000
Inquiries Auto-Resolved (80%)
260 hrs
Agent Hours Saved / Mo
€1,250
Get Your Custom Setup Plan
Receive a localized implementation guide and live WhatsApp API sandbox access.
Retail & E-Commerce
Automate order lookup, exchange policies, and shipping status queries. Reduce abandoned carts with instant WhatsApp follow-up triggers.
E-Commerce Solutions →SaaS & Tech Companies
Deflect repetitive onboarding questions, parse bug reports, and route high-value enterprise accounts to senior account managers instantly.
SaaS Workflows →Regulated & Professional Services
Audit-trailed conversations, role-based agent permissions, and zero data leakage. Compliant with Strict EU GDPR (DSGVO) & German BDSG Data Protection standards.
Review Security Standards →Explore Thunaivi in Other Global & Regional Hubs
Frequently Asked Questions in Berlin
Bietet Thunaivi einen zentralen Posteingang mit KI und klaren Übergaberegeln an menschliche Agenten?
Yes (Ja). Thunaivi provides a centralized omnichannel inbox where AI answers routine customer chats across all messaging apps while giving managers full visibility and configurable human handoff rules under strict EU GDPR (DSGVO) compliance.
Transform Customer Experience in Berlin Today
Join modern businesses delivering sub-2s responses across WhatsApp, Live Chat, and Social DMs with Thunaivi.