📍 Local Hub: Mackay, Australia

Enterprise AI Customer Support Software in Mackay

APP-compliant 24/7 RAG AI Chatbot + 10-seat Official WhatsApp Cloud API, IG & Web inbox for Mackay & Paget mining MRO firms ($29/mo).

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< 2.0s

Average AI First-Response Time

80%+

Routine Inquiries Auto-Resolved

100%

Compliant with Australian Privacy Principles (APP) & Privacy Act 1988 Compliant

AUD Ready

Stripe, BECS Direct Debit, Apple Pay, Google Pay & Australian Cards

Official WhatsApp Business API

Deploy a verified green-tick WhatsApp Business account for your Mackay brand. Automate catalog discovery, order updates, and customer support with ease.

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Shared Omnichannel Team Inbox

Consolidate WhatsApp, Instagram DMs, Website Live Chat, and Telegram into a single shared inbox. Prevent duplicate agent replies with live collision detection.

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Intelligent RAG AI Deflection

Train your AI agent directly on your website URLs, PDF manuals, and FAQs. Provide grounded, hallucination-free answers to customers in Mackay 24/7/365.

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Tailored for Businesses Across Mackay

Whether your team operates out of Paget Industrial Estate (Bowen Basin Mining Equipment & Hydraulic/Conveyor MRO Capital), Hay Point & Dalrymple Bay Coal Terminals, Mackay Sugar Mill Belt or Mackay Marina Core or serves clients nationally, Thunaivi integrates seamlessly with your local tech stack, supporting Stripe, BECS Direct Debit, Apple Pay, Google Pay & Australian Cards while remaining fully compliant with Australian Privacy Principles (APP) & Privacy Act 1988 Compliant.

Key Sector Focus: Bowen Basin Mining MRO, Dragline/Conveyor/Hydraulic Cylinder Overhauls (Paget), NDT & Hardfacing, Bulk Port Logistics, Sugar Processing & Occupational Health Clinics

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Interactive ROI Estimator

Calculate Your Support Savings in Mackay

See how much your Mackay business saves by automating routine FAQs on WhatsApp & Web Chat with Thunaivi.

Estimated Monthly Conversation Volume:

4,000

Inquiries Auto-Resolved (80%)

260 hrs

Agent Hours Saved / Mo

Estimated Monthly Cost Savings

A$1,250

Get Your Custom Setup Plan

Receive a localized implementation guide and live WhatsApp API sandbox access.

Retail & E-Commerce

Automate order lookup, exchange policies, and shipping status queries. Reduce abandoned carts with instant WhatsApp follow-up triggers.

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SaaS & Tech Companies

Deflect repetitive onboarding questions, parse bug reports, and route high-value enterprise accounts to senior account managers instantly.

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Regulated & Professional Services

Audit-trailed conversations, role-based agent permissions, and zero data leakage. Compliant with Australian Privacy Principles (APP) & Privacy Act 1988 Compliant standards.

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Frequently Asked Questions in Mackay

How do Paget mining MRO workshops, hydraulic/conveyor contractors, and Mackay clinics use Thunaivi?

Mackay businesses capture 24/7 mine-site breakdown RFQs, part photos, and Coal Board Medical bookings on WhatsApp and Web for $29/month.

Transform Customer Experience in Mackay Today

Join modern businesses delivering sub-2s responses across WhatsApp, Live Chat, and Social DMs with Thunaivi.

Start Your 7-Day Free Trial View Pricing Plans (A$)