Thunaivi AI Customer Support & Omnichannel Platform
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📍 Local Hub: Hong Kong, Hong Kong

Enterprise AI Customer Support Software in Hong Kong

Trilingual (Traditional Chinese, Cantonese, English) WhatsApp Business API shared inbox and AI customer support platform for Hong Kong businesses.

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< 2.0s

Average AI First-Response Time

80%+

Routine Inquiries Auto-Resolved

100%

Compliant with Hong Kong Personal Data (Privacy) Ordinance (PDPO)

HKD Ready

Stripe, FPS (Faster Payment System), AlipayHK, WeChat Pay & HKD billing

Official WhatsApp Business API

Deploy a verified green-tick WhatsApp Business account for your Hong Kong brand. Automate catalog discovery, order updates, and customer support with ease.

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Shared Omnichannel Team Inbox

Consolidate WhatsApp, Instagram DMs, Website Live Chat, and Telegram into a single shared inbox. Prevent duplicate agent replies with live collision detection.

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Intelligent RAG AI Deflection

Train your AI agent directly on your website URLs, PDF manuals, and FAQs. Provide grounded, hallucination-free answers to customers in Hong Kong 24/7/365.

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Tailored for Businesses Across Hong Kong

Whether your team operates out of Central, Cyberport, Hong Kong Science Park, Wan Chai or Tsim Sha Tsui or serves clients nationally, Thunaivi integrates seamlessly with your local tech stack, supporting Stripe, FPS (Faster Payment System), AlipayHK, WeChat Pay & HKD billing while remaining fully compliant with Hong Kong Personal Data (Privacy) Ordinance (PDPO).

Key Sector Focus: Cross-Border E-Commerce, Wealth Management, Logistics & Luxury Retail
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Interactive ROI Estimator

Calculate Your Support Savings in Hong Kong

See how much your Hong Kong business saves by automating routine FAQs on WhatsApp & Web Chat with Thunaivi.

4,000

Inquiries Auto-Resolved (80%)

260 hrs

Agent Hours Saved / Mo

Estimated Monthly Cost Savings

HK$1,250

Get Your Custom Setup Plan

Receive a localized implementation guide and live WhatsApp API sandbox access.

Retail & E-Commerce

Automate order lookup, exchange policies, and shipping status queries. Reduce abandoned carts with instant WhatsApp follow-up triggers.

E-Commerce Solutions →

SaaS & Tech Companies

Deflect repetitive onboarding questions, parse bug reports, and route high-value enterprise accounts to senior account managers instantly.

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Regulated & Professional Services

Audit-trailed conversations, role-based agent permissions, and zero data leakage. Compliant with Hong Kong Personal Data (Privacy) Ordinance (PDPO) standards.

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Explore Thunaivi in Other Global & Regional Hubs

Melbourne (AU) Sydney (AU) London (GB) Manchester (GB) Singapore (SG) Dubai (AE) Bangalore (IN) Mumbai (IN) Delhi NCR (IN) Hyderabad (IN) Chennai (IN) Pune (IN) Kolkata (IN) Ahmedabad (IN) Surat (IN) Jaipur (IN) Lucknow (IN) Kochi (IN) Coimbatore (IN) Madurai (IN) Trichy (IN) New York (US) San Francisco (US) Austin (US) Chicago (US) Miami (US) Toronto (CA) Vancouver (CA) Berlin (DE) Amsterdam (NL) Dublin (IE) Riyadh (SA) Brisbane (AU) Tiruchirappalli (IN) Los Angeles (US) Seattle (US) Boston (US) Dallas (US) Atlanta (US) Paris (FR) Frankfurt (DE) Munich (DE) Zurich (CH) Madrid (ES) Stockholm (SE) Abu Dhabi (AE) Doha (QA) Johannesburg (ZA) Tokyo (JP) Hong Kong (HK)

Frequently Asked Questions in Hong Kong

Why do Hong Kong businesses use Thunaivi for WhatsApp customer service?

WhatsApp is Hong Kong’s #1 business messaging channel. Thunaivi lets 10+ agents share one Official WhatsApp Business number with fluent Traditional Chinese, Cantonese, and English AI automation.

Transform Customer Experience in Hong Kong Today

Join modern businesses delivering sub-2s responses across WhatsApp, Live Chat, and Social DMs with Thunaivi.

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