REST API Access
Connect internal systems, custom mobile apps, and backend services.
THUNAIVI INTEGRATIONS
Integrations That Connect Support to Your Stack
Extend support workflows with real-time REST APIs and webhooks so teams act faster with connected business data.
Instant 24/7 AI Replies Zero Hallucinations 1-Click Human Takeover 2-Minute Setup
Direct Answer & Overview
What is Integrations That Connect Support to Your Stack in Thunaivi?
Thunaivi Integrations That Connect Support to Your Stack is an enterprise-grade customer support automation solution designed to resolve customer inquiries 24/7 with zero hallucinations. Grounded strictly in your verified company documentation, FAQs, and product URLs, Thunaivi delivers accurate multi-channel responses in under 3 seconds while allowing human agents to step into live conversations seamlessly with one click.
CORE CAPABILITIES
Engineered for Fast Support Resolution
Explore how this module helps your support team cut first-response times by 80% while boosting customer satisfaction.
Real-Time Webhooks
Trigger automated actions when messages are created, assigned, or resolved.
CRM & Database Sync
Align customer records with HubSpot, Zoho, Shopify, or internal databases.
Custom Inboxes
Create dedicated inboxes for distinct brands, departments, or workflows.
Twilio & SMS Gateway
Send and receive 2-way SMS messages alongside live chats.
Secure Token Auth
Protected with scoped API credentials and enterprise encryption.
FAST ONBOARDING
How to Go Live in Under 2 Minutes
Zero complicated code or long setup cycles. Get your team and AI support live immediately.
1
Connect Your Channels
Connect WhatsApp Business API, authorize Instagram/Facebook, add Telegram Bot token, or embed the 1-line website widget.
2
Sync Knowledge Base
Paste your website URLs, help desk docs, or product PDFs. Thunaivi indexes your content into semantic vector RAG instantly.
3
Activate 24/7 AI & Shared Inbox
AI resolves routine questions immediately while VIP tickets and complex requests route cleanly to your live human agents.
TECHNICAL SPECIFICATIONS
Architecture & Capability Matrix
| Capability | Specification | Availability |
|---|---|---|
| First Response Speed | Instant AI response in < 3.0 seconds across all channels | Standard |
| RAG Grounding & Guardrails | Strict semantic retrieval against company URLs and uploaded docs | Included |
| Human Agent Escalation | 1-click seamless takeover with auto-pause of AI responder | Real-time |
| Multi-Language Detection | Auto-translates and responds natively in 50+ languages | Global |
| SLA & Priority Triage | Response policy targets, queue timers, and automated reassignment | Active |
| Security & Encryption | TLS 1.3 in transit, AES-256 at rest, and full GDPR compliance | Enterprise |
FAQ
Frequently Asked Questions
Yes, comprehensive REST APIs are available for conversations, messages, contacts, and inboxes.
Yes, webhooks dispatch real-time events on message creation, status updates, and agent assignments.
Yes, connect CRM tools and e-commerce platforms via webhooks and API inboxes.
Yes, authenticated via secure API bearer tokens with granular permissions.