OFFICIAL META CLOUD API SHARED INBOX

WhatsApp Shared Inbox for 10+ Support & Sales Agents

Q: Can multiple agents be logged into the same WhatsApp number at once?

Yes. With Thunaivi, your entire team logs into a unified cloud workspace from their laptops or mobile browsers, all connected to your single official WhatsApp number.

Q: What is agent collision detection?

When one agent opens a chat and starts typing, all other agents immediately see a warning indicator preventing them from accidentally sending a duplicate message.

Q: Can agents leave private notes on customer conversations?

Yes. Private internal notes are visible only to your team members and are never sent to the customer.

Q: Does this work alongside other channels like Website Chat and Instagram?

Yes. Thunaivi is fully omnichannel. WhatsApp, Instagram, Telegram, and Website Chat conversations all arrive in the same shared team inbox.

Q: Is there a limit on how many messages we can receive?

No. Thunaivi supports high-throughput messaging powered by the official Meta Cloud API infrastructure.

Unify your entire customer support and revenue team on a single verified Official WhatsApp Business API number with real-time collision detection, round-robin routing, and 80% autonomous AI resolution.

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KEY BENEFITS

Why teams choose this workflow

Connect 10+ support and sales agents to 1 Official WhatsApp Business API number with zero ban risk.

Resolve up to 80% of repetitive tier-1 WhatsApp inquiries in under 2 seconds using your RAG knowledge base.

Eliminate per-conversation BSP markups with 0% pass-through Meta Cloud API billing.

THE COMPARISON

From manual overhead to structured automation

The Challenge (Before Thunaivi)

Two agents replying to the same WhatsApp customer with conflicting answers.
High per-conversation markups (15%–25%) charged by legacy WhatsApp BSPs.
Chats trapped on individual employee phones with zero SLA visibility or CRM sync.

The Workflow (With Thunaivi)

Global SaaS, E-Commerce, Fintech, and Healthcare teams managing 500 to 500,000+ monthly WhatsApp chats.
Growing businesses outgrowing the 4-device limit of the standard WhatsApp Business mobile app.
Support leaders replacing expensive per-seat tools like Respond.io, Wati, Intercom, or Zendesk.

FIT CHECK

When to choose this workflow

Choose Thunaivi if

Two agents replying to the same WhatsApp customer with conflicting answers.

Avoid Thunaivi if

Businesses that want AI to answer every sensitive issue without human review or escalation.

OPERATIONAL PROOF

What teams usually improve after rollout

-80%

Lower repetitive load

Teams usually start by removing the repetitive questions that consume the most agent time, so humans can focus on billing, complaints, and high-value conversations.

< 10s

Faster first response

AI-first acknowledgement and routing help reduce initial wait time, especially on website chat and social channels where buyers expect near-instant replies.

100%

Cleaner human takeover

When conversations become sensitive or complex, assignment-state control keeps the handoff clean instead of forcing customers to restart from the beginning.

DIRECT OVERVIEW

WhatsApp Shared Inbox for 10+ Agents | Official API | Thunaivi

Thunaivi WhatsApp Shared Inbox connects 10+ concurrent human agents and an autonomous RAG AI Co-Pilot to one Official Meta WhatsApp Cloud API phone number. Teams get live collision detection, round-robin assignment, private @mention notes, and 0% conversation markup starting at $29/mo.

Best for

Global SaaS, E-Commerce, Fintech, and Healthcare teams managing 500 to 500,000+ monthly WhatsApp chats.

Not best for

Teams that only need a static contact form and do not actively manage customer conversations.

Primary outcome

Reduce repetitive support workload while keeping human agents in control of complex, sensitive, or high-value conversations.

BUYER CONFIDENCE

Why teams feel safer going live

7-day trial before commitment

Validate the workflow, handoff quality, and channel fit before moving fully into a paid rollout.

Plan plus add-on structure

Channel expansion, agent seats, and AI usage can scale with demand instead of forcing flat pricing.

Daily optimization loop

Support teams keep improving response quality with automated error logs and reporting loops.

IMPLEMENTATION

Simple 3-step rollout

STEP 01

1. Connect channels

Enable required channels and verify inbound and outbound message flow inside your shared inbox.

STEP 02

2. Train and configure

Add FAQs and policies, then configure intents, automated responses, and human handoff checks.

STEP 03

3. Go live and optimize

Run daily checks for response quality, fallback rates, and escalation readiness to fine-tune AI replies.

REAL USE CASES

How teams deploy this workflow in production

Scenario 01

Auto-resolve WISMO ("Where is my order?") and invoice lookup messages via Shopify/WooCommerce & REST webhooks.

Scenario 02

Route VIP enterprise buyers to dedicated account managers using round-robin and skill-based rules.

Scenario 03

Collaborate internally using private @mention notes before sending a verified customer reply.

THE COMPARISON

How Thunaivi compares to other platforms

Evaluate features, setup time, and pricing models to see why growing Indian support teams choose Thunaivi.

Simultaneous Multi-Agent Logins	Unlimited Agent Seats Available	Limited to 4 linked devices	Expensive per-seat pricing
Agent Collision Alerts	Live "Agent is typing" indicators	None (Duplicate replies common)	Available on enterprise tiers
Private Internal Notes (@mentions)	Built-in for team collaboration	Not supported	Standard feature
Automated AI Resolution	Sub-2s RAG first responder	Basic greeting message only	Requires complex AI add-ons

FAQ

Common questions

Can multiple agents be logged into the same WhatsApp number at once?