Thunaivi AI Customer Support & Omnichannel Platform
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📍 Local Hub: Madrid, Spain

Enterprise AI Customer Support Software in Madrid

Atención al cliente con IA y bandeja compartida de WhatsApp Business API para empresas en Madrid y España—automatizando el 80% de las consultas 24/7.

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< 2.0s

Average AI First-Response Time

80%+

Routine Inquiries Auto-Resolved

100%

Compliant with EU GDPR (RGPD) & Spanish LOPDGDD Privacy Standards

EUR Ready

Stripe, Bizum, SEPA & Apple Pay in EUR

Official WhatsApp Business API

Deploy a verified green-tick WhatsApp Business account for your Madrid brand. Automate catalog discovery, order updates, and customer support with ease.

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Shared Omnichannel Team Inbox

Consolidate WhatsApp, Instagram DMs, Website Live Chat, and Telegram into a single shared inbox. Prevent duplicate agent replies with live collision detection.

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Intelligent RAG AI Deflection

Train your AI agent directly on your website URLs, PDF manuals, and FAQs. Provide grounded, hallucination-free answers to customers in Madrid 24/7/365.

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Tailored for Businesses Across Madrid

Whether your team operates out of AZCA, Cuatro Torres, Salamanca or Méndez Álvaro or serves clients nationally, Thunaivi integrates seamlessly with your local tech stack, supporting Stripe, Bizum, SEPA & Apple Pay in EUR while remaining fully compliant with EU GDPR (RGPD) & Spanish LOPDGDD Privacy Standards.

Key Sector Focus: Retail, Banking, Telecommunications, Tourism & E-Commerce
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Interactive ROI Estimator

Calculate Your Support Savings in Madrid

See how much your Madrid business saves by automating routine FAQs on WhatsApp & Web Chat with Thunaivi.

4,000

Inquiries Auto-Resolved (80%)

260 hrs

Agent Hours Saved / Mo

Estimated Monthly Cost Savings

€1,250

Get Your Custom Setup Plan

Receive a localized implementation guide and live WhatsApp API sandbox access.

Retail & E-Commerce

Automate order lookup, exchange policies, and shipping status queries. Reduce abandoned carts with instant WhatsApp follow-up triggers.

E-Commerce Solutions →

SaaS & Tech Companies

Deflect repetitive onboarding questions, parse bug reports, and route high-value enterprise accounts to senior account managers instantly.

SaaS Workflows →

Regulated & Professional Services

Audit-trailed conversations, role-based agent permissions, and zero data leakage. Compliant with EU GDPR (RGPD) & Spanish LOPDGDD Privacy Standards standards.

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Explore Thunaivi in Other Global & Regional Hubs

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Frequently Asked Questions in Madrid

Why is WhatsApp shared inbox software critical for Madrid businesses?

Spain has one of the highest WhatsApp adoption rates in Europe. Thunaivi lets 10+ agents in Madrid share one Official WhatsApp Business number with native Spanish and English AI automation.

Transform Customer Experience in Madrid Today

Join modern businesses delivering sub-2s responses across WhatsApp, Live Chat, and Social DMs with Thunaivi.

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