Privacy Policy

1. Information We Collect

• Account information: name, business name, business email, mobile number, and website URL.
• Service data: workspace settings, conversation metadata, knowledge base updates, and usage activity.
• Technical data: IP address, browser and device data, session logs, and diagnostics.
• Communication data: support, sales, onboarding, and email interactions.

2. How We Use Information

• Provision and operate trial and paid workspaces.
• Authenticate users and protect platform security.
• Provide onboarding, customer support, and product updates.
• Monitor performance, reliability, abuse prevention, and service improvement.

3. Legal Basis

• Contractual necessity to deliver subscribed services.
• Legitimate interests for security, fraud prevention, and product improvement.
• Consent where required under applicable law.
• Compliance with legal and regulatory obligations.

4. Payment Processing

Payments are processed through third-party payment processors such as Razorpay.

• Thunaivi does not store full card numbers or CVV information on its servers.
• Transaction and invoice metadata may be stored for billing, reconciliation, and support.

5. Cookies and Tracking

We use cookies and similar technologies for sessions, login security, and performance analytics.

• Essential cookies for authentication and secure access.
• Performance cookies for diagnostics and service quality.
• Preference cookies for UI settings where applicable.

6. Data Sharing

We do not sell personal information. We share data only with trusted providers required to deliver the service.

• Cloud hosting and infrastructure providers.
• Email delivery providers.
• Payment processors and billing providers.
• Legal and regulatory authorities when required by law.

7. Data Retention

• We retain data only as long as needed for service operations and legal obligations.
• Account, billing, and support records may be retained for compliance and audit purposes.
• Upon valid deletion requests, data is deleted or anonymized as permitted by law.

8. Data Security

• Encrypted transport using HTTPS.
• Access controls and restricted administrative access.
• Monitoring and operational safeguards to reduce misuse and unauthorized access.

9. Your Rights

You may request access, correction, or deletion of personal data, subject to legal and operational requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.

11. Children

Thunaivi is intended for business use and is not directed to children under 18.

12. Policy Updates

We may update this Privacy Policy. Changes will be posted on this page with the updated date.

13. Contact

For privacy requests, contact support@thunaivi.io.