Thunaivi AI Customer Support & Omnichannel Platform
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📍 Local Hub: London, United Kingdom

Enterprise AI Customer Support Software in London

Enterprise-ready omnichannel customer support software built for London businesses requiring strict UK GDPR compliance, sub-2s AI deflection, and smart human triage.

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< 2.0s

Average AI First-Response Time

80%+

Routine Inquiries Auto-Resolved

100%

Compliant with UK GDPR & Data Protection Act 2018 (ICO Registered Standards)

GBP Ready

Stripe, UK Faster Payments & Apple Pay

Official WhatsApp Business API

Deploy a verified green-tick WhatsApp Business account for your London brand. Automate catalog discovery, order updates, and customer support with ease.

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Shared Omnichannel Team Inbox

Consolidate WhatsApp, Instagram DMs, Website Live Chat, and Telegram into a single shared inbox. Prevent duplicate agent replies with live collision detection.

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Intelligent RAG AI Deflection

Train your AI agent directly on your website URLs, PDF manuals, and FAQs. Provide grounded, hallucination-free answers to customers in London 24/7/365.

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Tailored for Businesses Across London

Whether your team operates out of City of London, Shoreditch, Canary Wharf or Soho or serves clients nationally, Thunaivi integrates seamlessly with your local tech stack, supporting Stripe, UK Faster Payments & Apple Pay while remaining fully compliant with UK GDPR & Data Protection Act 2018 (ICO Registered Standards).

Key Sector Focus: Fintech, B2B SaaS, Luxury Brands & Professional Services
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Retail & E-Commerce

Automate order lookup, exchange policies, and shipping status queries. Reduce abandoned carts with instant WhatsApp follow-up triggers.

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SaaS & Tech Companies

Deflect repetitive onboarding questions, parse bug reports, and route high-value enterprise accounts to senior account managers instantly.

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Regulated & Professional Services

Audit-trailed conversations, role-based agent permissions, and zero data leakage. Compliant with UK GDPR & Data Protection Act 2018 (ICO Registered Standards) standards.

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Explore Thunaivi in Other Global & Regional Hubs

Melbourne (AU) Sydney (AU) London (GB) Manchester (GB) Singapore (SG) Dubai (AE) Bangalore (IN) Mumbai (IN) Delhi NCR (IN) Hyderabad (IN) Chennai (IN) Pune (IN) Kolkata (IN) Ahmedabad (IN) Surat (IN) Jaipur (IN) Lucknow (IN) Kochi (IN) Coimbatore (IN) Madurai (IN) Trichy (IN)

Frequently Asked Questions in London

Is Thunaivi compliant with UK GDPR and the Data Protection Act 2018?

Yes. Thunaivi strictly respects UK GDPR data subject rights, offers automated data deletion endpoints, and enforces end-to-end data encryption across all communication channels.

Can London businesses connect WhatsApp, Instagram, and Website Chat into one dashboard?

Yes. Thunaivi eliminates fragmented browser tabs by pulling all WhatsApp Business API messages, Instagram DMs, and Website Live Chat conversations into a single collaborative UK workspace.

How does the AI handoff work for complex London client cases?

When a customer expresses frustration, requests a specialist, or hits an edge case, Thunaivi immediately halts the AI agent and transfers the conversation to a human specialist with full context.

Transform Customer Experience in London Today

Join modern businesses delivering sub-2s responses across WhatsApp, Live Chat, and Social DMs with Thunaivi.

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