CONVERSATIONAL SALES & SUPPORT CRM

WhatsApp CRM Software for High-Converting Revenue & Support Teams

Q: Can multiple agents be logged into the same WhatsApp number at once?

Yes. With Thunaivi, your entire team logs into a unified cloud workspace from their laptops or mobile browsers, all connected to your single official WhatsApp number.

Q: What is agent collision detection?

When one agent opens a chat and starts typing, all other agents immediately see a warning indicator preventing them from accidentally sending a duplicate message.

Q: Can agents leave private notes on customer conversations?

Yes. Private internal notes are visible only to your team members and are never sent to the customer.

Q: Does this work alongside other channels like Website Chat and Instagram?

Yes. Thunaivi is fully omnichannel. WhatsApp, Instagram, Telegram, and Website Chat conversations all arrive in the same shared team inbox.

Q: Is there a limit on how many messages we can receive?

No. Thunaivi supports high-throughput messaging powered by the official Meta Cloud API infrastructure.

Manage your entire WhatsApp lead pipeline, automated AI qualification, multi-agent follow-ups, and post-sale customer support inside one Official Meta Cloud API workspace.

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No credit card required. Onboarding takes less than 5 minutes.

KEY BENEFITS

Why teams choose this workflow

Qualify inbound WhatsApp leads 24/7 with AI before routing hot buyers to sales reps via round-robin.

Tag contacts by deal stage (#NewLead, #DemoBooked, #VIP, #Renewal) and track full conversation history.

Sync leads and chat summaries to HubSpot, Salesforce, Zoho, Google Sheets, or custom CRMs via webhooks.

THE COMPARISON

From manual overhead to structured automation

The Challenge (Before Thunaivi)

Sales reps leaving the company and taking customer WhatsApp chat histories on their personal phones.
Zero visibility into how many WhatsApp leads arrived today or which rep followed up.
Slow manual lead qualification during evenings and weekends.

The Workflow (With Thunaivi)

Inside sales, B2B revenue, real estate, automotive, fintech, and high-ticket consultation teams.
Companies losing WhatsApp leads because reps use unmonitored personal or single-phone WhatsApp apps.
Sales directors who need sub-30-second first-response speed and rep accountability.

FIT CHECK

When to choose this workflow

Choose Thunaivi if

Sales reps leaving the company and taking customer WhatsApp chat histories on their personal phones.

Avoid Thunaivi if

Businesses that want AI to answer every sensitive issue without human review or escalation.

OPERATIONAL PROOF

What teams usually improve after rollout

-80%

Lower repetitive load

Teams usually start by removing the repetitive questions that consume the most agent time, so humans can focus on billing, complaints, and high-value conversations.

< 10s

Faster first response

AI-first acknowledgement and routing help reduce initial wait time, especially on website chat and social channels where buyers expect near-instant replies.

100%

Cleaner human takeover

When conversations become sensitive or complex, assignment-state control keeps the handoff clean instead of forcing customers to restart from the beginning.

DIRECT OVERVIEW

WhatsApp CRM Software & Multi-Agent Sales Inbox | Thunaivi

Thunaivi WhatsApp CRM Software combines an Official Meta WhatsApp Cloud API shared inbox with AI lead qualification, custom contact tags, round-robin sales assignment, private internal notes, and real-time CRM webhook sync.

Best for

Inside sales, B2B revenue, real estate, automotive, fintech, and high-ticket consultation teams.

Not best for

Teams that only need a static contact form and do not actively manage customer conversations.

Primary outcome

Reduce repetitive support workload while keeping human agents in control of complex, sensitive, or high-value conversations.

BUYER CONFIDENCE

Why teams feel safer going live

7-day trial before commitment

Validate the workflow, handoff quality, and channel fit before moving fully into a paid rollout.

Plan plus add-on structure

Channel expansion, agent seats, and AI usage can scale with demand instead of forcing flat pricing.

Daily optimization loop

Support teams keep improving response quality with automated error logs and reporting loops.

IMPLEMENTATION

Simple 3-step rollout

STEP 01

1. Connect channels

Enable required channels and verify inbound and outbound message flow inside your shared inbox.

STEP 02

2. Train and configure

Add FAQs and policies, then configure intents, automated responses, and human handoff checks.

STEP 03

3. Go live and optimize

Run daily checks for response quality, fallback rates, and escalation readiness to fine-tune AI replies.

REAL USE CASES

How teams deploy this workflow in production

Scenario 01

AI greets inbound click-to-WhatsApp ad leads in <2 seconds, captures budget/timeline, and assigns a rep.

Scenario 02

Send instant Telegram/Web alerts to sales reps the moment a high-intent prospect requests a quote.

Scenario 03

Re-engage cold prospects using approved Official WhatsApp Marketing templates with 0% Meta markup.

THE COMPARISON

How Thunaivi compares to other platforms

Evaluate features, setup time, and pricing models to see why growing Indian support teams choose Thunaivi.

Simultaneous Multi-Agent Logins	Unlimited Agent Seats Available	Limited to 4 linked devices	Expensive per-seat pricing
Agent Collision Alerts	Live "Agent is typing" indicators	None (Duplicate replies common)	Available on enterprise tiers
Private Internal Notes (@mentions)	Built-in for team collaboration	Not supported	Standard feature
Automated AI Resolution	Sub-2s RAG first responder	Basic greeting message only	Requires complex AI add-ons

FAQ

Common questions

Can multiple agents be logged into the same WhatsApp number at once?