Instant URL & Web Scrape
Sync your public website, help center URLs, and FAQs in minutes.
THUNAIVI KNOWLEDGE AND FAQS
Grounded Knowledge Base for Accurate AI Replies
Connect one trusted knowledge source to power instant AI answers on WhatsApp, Instagram, Telegram, and your Website.
Instant 24/7 AI Replies Zero Hallucinations 1-Click Human Takeover 2-Minute Setup
Direct Answer & Overview
What is Grounded Knowledge Base for Accurate AI Replies in Thunaivi?
Thunaivi Grounded Knowledge Base for Accurate AI Replies is an enterprise-grade customer support automation solution designed to resolve customer inquiries 24/7 with zero hallucinations. Grounded strictly in your verified company documentation, FAQs, and product URLs, Thunaivi delivers accurate multi-channel responses in under 3 seconds while allowing human agents to step into live conversations seamlessly with one click.
CORE CAPABILITIES
Engineered for Fast Support Resolution
Explore how this module helps your support team cut first-response times by 80% while boosting customer satisfaction.
Document & PDF Upload
Upload pricing sheets, product PDFs, and policy guidelines.
Zero-Hallucination RAG
AI strictly cites approved content with high semantic accuracy.
Continuous Updates
Update or add new FAQs anytime; AI uses new knowledge immediately.
Shared Agent Knowledge
Human agents can search and insert knowledge base answers with 1 click.
Deflection Gains
Dramatically reduce repetitive inquiries with accurate self-service answers.
FAST ONBOARDING
How to Go Live in Under 2 Minutes
Zero complicated code or long setup cycles. Get your team and AI support live immediately.
1
Connect Your Channels
Connect WhatsApp Business API, authorize Instagram/Facebook, add Telegram Bot token, or embed the 1-line website widget.
2
Sync Knowledge Base
Paste your website URLs, help desk docs, or product PDFs. Thunaivi indexes your content into semantic vector RAG instantly.
3
Activate 24/7 AI & Shared Inbox
AI resolves routine questions immediately while VIP tickets and complex requests route cleanly to your live human agents.
TECHNICAL SPECIFICATIONS
Architecture & Capability Matrix
| Capability | Specification | Availability |
|---|---|---|
| First Response Speed | Instant AI response in < 3.0 seconds across all channels | Standard |
| RAG Grounding & Guardrails | Strict semantic retrieval against company URLs and uploaded docs | Included |
| Human Agent Escalation | 1-click seamless takeover with auto-pause of AI responder | Real-time |
| Multi-Language Detection | Auto-translates and responds natively in 50+ languages | Global |
| SLA & Priority Triage | Response policy targets, queue timers, and automated reassignment | Active |
| Security & Encryption | TLS 1.3 in transit, AES-256 at rest, and full GDPR compliance | Enterprise |
FAQ
Frequently Asked Questions
Yes, simply paste your help center or website URLs to sync knowledge automatically.
Thunaivi uses semantic vector retrieval and strict confidence thresholds to prevent hallucinations.
Yes, updates are effective immediately across all active AI channels.
Yes, agents have full access to search and insert knowledge articles during live chats.