1. Audit support flow
List channels, top intents, response SLA, and escalation points.
THUNAIVI CHECKLIST
AI support migration checklist for safe go-live
Follow this structured migration checklist to move from manual support to AI-assisted workflows without service disruption.
MIGRATION STEPS
Step-by-step rollout checklist
2. Clean knowledge base
Add exact policy answers for pricing, onboarding, billing, and support.
3. Configure runtime policy
Set allowed channels/intents/tools and approval-required actions.
4. Run tenant UAT
Test top scenarios before production using pilot rollout gate.
5. Go live + monitor
Track fallback spikes, routing errors, and channel health daily.
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