Intent-Based Routing
Send conversations to the right queue automatically.
THUNAIVI WORKFLOW AUTOMATION
Automate Routing, Assignment, and Queue Operations
Replace manual triage with reliable automation flows that keep support operations fast and consistent.
Instant 24/7 AI Replies Zero Hallucinations 1-Click Human Takeover 2-Minute Setup
Direct Answer & Overview
What is Automate Routing, Assignment, and Queue Operations in Thunaivi?
Thunaivi Automate Routing, Assignment, and Queue Operations is an enterprise-grade customer support automation solution designed to resolve customer inquiries 24/7 with zero hallucinations. Grounded strictly in your verified company documentation, FAQs, and product URLs, Thunaivi delivers accurate multi-channel responses in under 3 seconds while allowing human agents to step into live conversations seamlessly with one click.
CORE CAPABILITIES
Engineered for Fast Support Resolution
Explore how this module helps your support team cut first-response times by 80% while boosting customer satisfaction.
Auto Assignment
Balance workload across available agents.
SLA Triggers
Flag and reassign tickets when SLA targets approach.
Auto-Tagging
Apply labels based on customer issues.
Macro Actions
Execute multi-step workflows in one click.
Team Collaboration
Keep handoffs smooth across shifts.
FAST ONBOARDING
How to Go Live in Under 2 Minutes
Zero complicated code or long setup cycles. Get your team and AI support live immediately.
1
Connect Your Channels
Connect WhatsApp Business API, authorize Instagram/Facebook, add Telegram Bot token, or embed the 1-line website widget.
2
Sync Knowledge Base
Paste your website URLs, help desk docs, or product PDFs. Thunaivi indexes your content into semantic vector RAG instantly.
3
Activate 24/7 AI & Shared Inbox
AI resolves routine questions immediately while VIP tickets and complex requests route cleanly to your live human agents.
TECHNICAL SPECIFICATIONS
Architecture & Capability Matrix
| Capability | Specification | Availability |
|---|---|---|
| First Response Speed | Instant AI response in < 3.0 seconds across all channels | Standard |
| RAG Grounding & Guardrails | Strict semantic retrieval against company URLs and uploaded docs | Included |
| Human Agent Escalation | 1-click seamless takeover with auto-pause of AI responder | Real-time |
| Multi-Language Detection | Auto-translates and responds natively in 50+ languages | Global |
| SLA & Priority Triage | Response policy targets, queue timers, and automated reassignment | Active |
| Security & Encryption | TLS 1.3 in transit, AES-256 at rest, and full GDPR compliance | Enterprise |
FAQ
Frequently Asked Questions
Yes, conversations route automatically based on detected intent.
Yes, using round-robin and availability rules.
Yes, with target alerts and escalation rules.
Yes, for fast grouped actions.