Multi-Vendor & Buyer Resolution Automation
Coordinate buyer and seller communications, order tracking, and escrow/refund policies automatically across high-traffic online marketplaces.
Marketplace Seller Support & Automation
Unify seller and vendor inquiries across chat channels. Connect payout, listing, and policy systems to Thunaivi's AI-first support inbox.
The Challenge
Multi-vendor marketplaces receive thousands of support requests daily from sellers. These cover catalog listings, listing rejection reasons, billing calculations, and banking updates. If seller support is slow, catalog updates lag, leading to lower platform listing volumes. Yet, scaling human vendor support teams to cover 24/7 cycles is highly expensive.
The Thunaivi Solution
Thunaivi automates seller support by integrating your core merchant database with an intelligent AI chatbot. It resolves standard policy, payout, and catalog submission questions instantly, letting your operations team focus on managing key strategic merchant relationships.
Automated Payout & Catalog Help
Resolve routine queries regarding payout cycles, transaction disputes, listing rules, and seller dashboard issues.
Seller-Specific Channels
Communicate with vendors on their preferred channels, including WhatsApp Business API and secure Website live chat.
Business Outcomes
- **Consistent Seller Policy:** Standardize answers to billing, fee structures, and merchant guidelines to prevent disputes.
- **Accelerated Onboarding:** Guide new vendors step-by-step through catalog uploads and banking setup to reduce time-to-first-sale.