Patient Triage & Appointment Booking Automation
Automate clinic appointment bookings, doctor schedule FAQs, and pre-consultation intake forms with high data privacy and immediate staff escalation.
Healthcare Patient Triage & Support Automation
Discover how clinics, hospitals, and telemedicine platforms use Thunaivi to triage patient inquiries, answer administrative FAQs, and route medical cases to staff.
The Challenge
Healthcare clinics receive massive volumes of repetitive phone calls and chats asking about doctor schedules, location directions, insurance policies, and billing details. Administrative staff get overwhelmed, leading to delayed responses. However, automating patient support requires strict guardrails to prevent AI from offering unauthorized clinical advice or failing to escalate urgent cases.
The Thunaivi Solution
Thunaivi provides a secure, guardrail-enforced AI triage assistant on website chat and WhatsApp. It answers administrative, location, and billing FAQs immediately, while identifying emergency keywords or sensitive medical requests to automatically hand off to human medical staff.
Administrative FAQ Automation
Instantly resolve queries about consultation fees, operating hours, insurance verification checklists, and billing updates.
Safe Patient Escalation
Strict intent monitoring detects sensitive symptom descriptions or urgent queries and instantly flags and assigns them to triage nurses.
Business Outcomes
- **Lower Staff Workload:** Deflect up to 45% of administrative chat questions, letting staff focus on active in-clinic patient care.
- **SLA-Driven Responses:** Patient queries on WhatsApp or Web Chat trigger instant agent notifications based on custom response SLAs.