From first touch across WhatsApp, Instagram, or Website Chat, Thunaivi evaluates customer intent with zero hallucinations. Over 75% of tickets are resolved autonomously, while complex inquiries escalate to live human agents with complete conversation history.
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Feature Studio
Click any card to explain capability, business value, and what the customer experiences.
FEATURE
AI First Reply
Thunaivi answers known questions quickly using your trained business knowledge and approved
response behavior.
How it Works
Incoming message gets normalized, intent matched, and answered from knowledge in one flow.
Business Impact
Reduces repetitive load so your team can focus on high-value customer conversations.
Handles FAQ-style support questions instantly.
Supports spelling and short-form user typing.
Keeps response format concise and brand-safe.
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User Flow Walkthrough
Use this during sales demos to explain the real lifecycle from chat open to resolution.
1) Visitor starts chat
Customer opens widget on thunaivi.io and sends first message from website chat.
User sees
A branded chat widget with instant greeting and online status.
AI does
Creates conversation context and waits for message content classification.
Team sees
New unassigned conversation appears in inbox ready for AI or agent action.
INTERACTIVE DASHBOARD
Clickable Live Product Simulation
Click each module to show clients how the dashboard changes with real support operations.
Client Dashboard Overview
Live
Real-time view of service status, message usage, and support activity for a tenant.
61 Messages Today
121 Messages This Month
ACTIVE Service Status
Live Interaction Stream
Visitor asked pricing details, AI replied in 1 line.
Customer requested human support, handoff note posted.
Agent took over conversation and AI paused automatically.
Quality row logged with intent and confidence snapshot.
