Connect Channels
Connect support channels into your Thunaivi workflow.
THUNAIVI WORKFLOW AUTOMATION
Automate Routing, Assignment, and Queue Actions
Thunaivi Workflow Automation routes conversations by intent, assigns ownership, and enforces response priorities automatically.
Website Chat WhatsApp, Facebook, Telegram | Instagram
Pricing question
Order tracking request
Policy clarification
Basic troubleshooting
Repetitive loadManual support workflows create delays and inconsistency
Without automation, teams spend too much time triaging requests manually and urgent cases are often delayed. Thunaivi removes repetitive operational work.
Rule-driven automation keeps support operations reliable
Intent detection, assignment rules, and priority triggers help your team route faster, reduce response delays, and keep service quality consistent at scale.
Intent: Billing
Confidence: 94%
Action: AI Reply
Action: Escalate to Human
Workflow Automation Capabilities
Intent Routing
Automatically routes conversations to the right queue.
BillingRefundOrderBug
Auto Assignment
Assigns ownership based on workload and rules.
Confidence: 42%Escalate
Priority triggers
Escalates or flags urgent conversations before delay risk increases.
Where is my order?It is out for delivery.
Priority Rules
Detects urgent cases and applies high-priority handling.
FAQ: Return policyFAQ: Delivery policyPolicy: Refund rules
Reusable Automation Flows
Standardizes common support processes across teams.
Customer issue summaryPrevious repliesNext best action
Operational Audit Trail
Tracks every workflow action for review and optimization.
How It Works
Add Knowledge
Provide FAQs, policies, and product context to train AI behavior.
Go Live
AI handles routine conversations while humans handle critical cases.
Built for measurable support outcomes
- Faster first response times
- Lower repetitive ticket load
- Better agent focus on high-value issues
- More consistent support quality at scale
Frequently Asked Questions
This product helps automate repetitive support tasks and improves quality with structured workflows.
Yes. You can set thresholds, routing conditions, and escalation flow based on your operations.
Yes. It works across Website Chat, WhatsApp, Facebook, Telegram, and Instagram live workflows.
Yes. Thunaivi products support secure APIs, controlled access, and audit-ready operations.
Ready to launch this Thunaivi product?
Start your 7-day free trial and reduce support load without compromising quality.