Connect Channels
Connect support channels into your Thunaivi workflow.
THUNAIVI UNIFIED INBOX
Manage Every Support Channel in One Unified Inbox
Unify Website Chat, WhatsApp, Facebook, Telegram, and Instagram are live in one shared workspace so teams can respond faster with full conversation context.
Website Chat WhatsApp, Facebook, Telegram | Instagram
Pricing question
Order tracking request
Policy clarification
Basic troubleshooting
Repetitive loadDisconnected channels slow down support teams
When chats are spread across multiple tools, agents lose context and responses become inconsistent. Thunaivi Unified Inbox centralizes every conversation in one view.
One inbox gives teams speed, context, and consistency
Agents can collaborate in one queue, keep full customer history, and handle handoffs without switching tabs or losing conversation details.
Intent: Billing
Confidence: 94%
Action: AI Reply
Action: Escalate to Human
Unified Inbox Capabilities
Unified Conversation Queue
Handle all channels in one inbox with shared ownership.
Website ChatWhatsApp, Facebook, Telegram | Instagram
Cross-Channel Context
See complete history across channels before responding.
Customer timelinePast interactionsChannel history
Smart Assignment
Distribute workload and avoid overlapping replies.
Queue: Support L1Auto Assigned
Internal Collaboration
Use notes and mentions without exposing internal discussions.
@agent-noteMentionsInternal context
Priority Visibility
Highlight urgent conversations in one operational view.
Urgent customer issueMoved to priority queue
Response Quality Control
Maintain consistency using shared workflows and macros.
How It Works
Add Knowledge
Provide FAQs, policies, and product context to train AI behavior.
Go Live
AI handles routine conversations while humans handle critical cases.
Built for measurable support outcomes
- Faster first response times
- Lower repetitive ticket load
- Better agent focus on high-value issues
- More consistent support quality at scale
Frequently Asked Questions
This product helps automate repetitive support tasks and improves quality with structured workflows.
Yes. You can set thresholds, routing conditions, and escalation flow based on your operations.
Yes. It works across Website Chat, WhatsApp, Facebook, Telegram, and Instagram live workflows.
Yes. Thunaivi products support secure APIs, controlled access, and audit-ready operations.
Ready to launch this Thunaivi product?
Start your 7-day free trial and reduce support load without compromising quality.