Connect Channels
Connect support channels into your Thunaivi workflow.
THUNAIVI TEAM COLLABORATION
Collaborate Faster with Notes, Mentions, and Clean Handoffs
Improve internal coordination without leaving customer conversations using private notes, mentions, and structured ownership handoff.
Website Chat WhatsApp, Facebook, Telegram | Instagram
Pricing question
Order tracking request
Policy clarification
Basic troubleshooting
Repetitive loadPoor handoffs create repeated work and slower resolutions
When teams coordinate outside the support inbox, context is lost and issue resolution slows down. Internal collaboration must happen where the conversation lives.
In-conversation collaboration improves speed and clarity
Thunaivi Team Collaboration keeps internal discussion, ownership updates, and handoff context linked directly to each customer conversation.
Intent: Billing
Confidence: 94%
Action: AI Reply
Action: Escalate to Human
Team Collaboration Capabilities
Private Internal Notes
Discuss cases internally without exposing details to customers.
BillingRefundOrderBug
Mentions and Alerts
Tag teammates instantly for faster intervention.
Confidence: 42%Escalate
Structured Ownership Handoff
Transfer cases cleanly with full context.
Where is my order?It is out for delivery.
Escalation Transparency
Track who handled each step of the case.
FAQ: Return policyFAQ: Delivery policyPolicy: Refund rules
Cross-Team Coordination
Align support, billing, and operations in one workflow.
Customer issue summaryPrevious repliesNext best action
Resolution Continuity
Prevent repeated questions during agent transitions.
How It Works
Add Knowledge
Provide FAQs, policies, and product context to train AI behavior.
Go Live
AI handles routine conversations while humans handle critical cases.
Built for measurable support outcomes
- Faster first response times
- Lower repetitive ticket load
- Better agent focus on high-value issues
- More consistent support quality at scale
Frequently Asked Questions
This product helps automate repetitive support tasks and improves quality with structured workflows.
Yes. You can set thresholds, routing conditions, and escalation flow based on your operations.
Yes. It works across Website Chat, WhatsApp, Facebook, Telegram, and Instagram live workflows.
Yes. Thunaivi products support secure APIs, controlled access, and audit-ready operations.
Ready to launch this Thunaivi product?
Start your 7-day free trial and reduce support load without compromising quality.