Connect Channels
Connect support channels into your Thunaivi workflow.
THUNAIVI KNOWLEDGE AND FAQS
Build Accurate AI Responses with Centralized Knowledge
Create one reliable source for FAQs and policies so Thunaivi AI can answer consistently and reduce incorrect responses.
Website Chat WhatsApp, Facebook, Telegram | Instagram
Pricing question
Order tracking request
Policy clarification
Basic troubleshooting
Repetitive loadFragmented knowledge leads to inconsistent answers
When FAQ and policy details are spread across documents, support quality drops. Teams and AI both need one trusted knowledge source.
Centralized knowledge improves response confidence
Thunaivi Knowledge and FAQs helps AI and agents deliver aligned, policy-consistent responses while reducing repeat clarifications.
Intent: Billing
Confidence: 94%
Action: AI Reply
Action: Escalate to Human
Knowledge and FAQ Capabilities
Central FAQ Repository
Store support answers in one governed knowledge source.
BillingRefundOrderBug
Policy-Aware AI Responses
Generate replies aligned with business policies.
Confidence: 42%Escalate
Faster Agent Lookup
Help agents find approved answers quickly.
Where is my order?It is out for delivery.
Consistency Across Channels
Deliver the same quality response on every channel.
FAQ: Return policyFAQ: Delivery policyPolicy: Refund rules
Knowledge Update Control
Keep content current with controlled edits and ownership.
Customer issue summaryPrevious repliesNext best action
Deflection Improvement
Reduce repetitive escalations with accurate first responses.
How It Works
Add Knowledge
Provide FAQs, policies, and product context to train AI behavior.
Go Live
AI handles routine conversations while humans handle critical cases.
Built for measurable support outcomes
- Faster first response times
- Lower repetitive ticket load
- Better agent focus on high-value issues
- More consistent support quality at scale
Frequently Asked Questions
This product helps automate repetitive support tasks and improves quality with structured workflows.
Yes. You can set thresholds, routing conditions, and escalation flow based on your operations.
Yes. It works across Website Chat, WhatsApp, Facebook, Telegram, and Instagram live workflows.
Yes. Thunaivi products support secure APIs, controlled access, and audit-ready operations.
Ready to launch this Thunaivi product?
Start your 7-day free trial and reduce support load without compromising quality.