Connect Channels
Connect support channels into your Thunaivi workflow.
THUNAIVI ANALYTICS AND QUALITY
Track Support Performance with Actionable Quality Insights
Measure response time, AI resolution, handoff trends, and customer satisfaction to continuously improve support quality.
Website Chat WhatsApp, Facebook, Telegram | Instagram
Pricing question
Order tracking request
Policy clarification
Basic troubleshooting
Repetitive loadWithout visibility, support quality is hard to improve
Teams need clear metrics to understand response gaps, escalation patterns, and quality consistency across channels and agents.
Live quality insights drive measurable support improvement
Thunaivi Analytics and Quality helps teams monitor KPIs, identify weak points, and optimize workflows for faster and more reliable customer support.
Intent: Billing
Confidence: 94%
Action: AI Reply
Action: Escalate to Human
Analytics and Quality Capabilities
Response Time Tracking
Monitor first response and resolution speed across teams.
BillingRefundOrderBug
AI Resolution Metrics
Measure how many queries AI resolves independently.
Confidence: 42%Escalate
Handoff Trend Analysis
Identify where and why conversations escalate.
Where is my order?It is out for delivery.
Quality Consistency Signals
Detect areas where response quality drops.
FAQ: Return policyFAQ: Delivery policyPolicy: Refund rules
Team Performance Visibility
Compare workloads and outcomes across agents.
Customer issue summaryPrevious repliesNext best action
Continuous Optimization Loop
Use insights to improve workflows and service standards.
How It Works
Add Knowledge
Provide FAQs, policies, and product context to train AI behavior.
Go Live
AI handles routine conversations while humans handle critical cases.
Built for measurable support outcomes
- Faster first response times
- Lower repetitive ticket load
- Better agent focus on high-value issues
- More consistent support quality at scale
Frequently Asked Questions
This product helps automate repetitive support tasks and improves quality with structured workflows.
Yes. You can set thresholds, routing conditions, and escalation flow based on your operations.
Yes. It works across Website Chat, WhatsApp, Facebook, Telegram, and Instagram live workflows.
Yes. Thunaivi products support secure APIs, controlled access, and audit-ready operations.
Ready to launch this Thunaivi product?
Start your 7-day free trial and reduce support load without compromising quality.