Indian support teams usually need the same three things: fast WhatsApp replies, a shared inbox, and AI that can safely hand off complex cases. That is the exact buying pattern Thunaivi is built for. What to compare WhatsApp support and human handoff Shared inbox ownership and assignment Pricing fit for Indian SMBs AI coverage across […]
Category: Guides
How AI Customer Support Agents Reduce Support Costs
An AI customer support agent reduces cost by taking repetitive work off the human team. That includes FAQs, order status questions, hours, pricing, and basic troubleshooting. The real savings come from fewer manual touches, faster first responses, and fewer duplicate tickets. Where the cost comes down Less time spent answering the same question repeatedly Faster […]
WhatsApp Customer Support Software for Growing Businesses
WhatsApp is usually where customer support volume shows up first for growing businesses. The problem is not the channel itself. The problem is usually ownership, response speed, and too many repeated questions. What good WhatsApp support software should do Keep all chats in one shared inbox Route urgent issues to the right agent Let AI […]