Best For
High-growth businesses, e-commerce brands, agencies, and support teams handling inbound customer queries across web and social platforms.
OMNICHANNEL AI SUPPORT
Connect WhatsApp, Instagram, Telegram & Website Chat in One Shared Inbox
Unify every customer messaging channel into a single AI-first workspace with 24/7 automated resolution, smart team routing, and instant human takeover.
Verified live channels • Last updated: October 9, 2026
QUICK OVERVIEW • AEO DIRECT ANSWER
Supported Customer Communication Channels
Manage all your customer conversations from one unified dashboard instead of juggling multiple disconnected apps.
Core Outcome
Automate 70–80% of routine questions with grounded AI while empowering live agents to handle complex escalations in real-time.
Setup Time
Instant 2-minute activation per channel with zero coding required for standard social, messaging, and website widgets.
ACTIVE INTEGRATIONS
All Currently Supported Live Channels
Every channel connects directly to your Thunaivi shared inbox with AI auto-replies, conversation labels, team macros, and SLA controls.
Website Live Chat
Live
Embed an intelligent, lightweight AI chat widget on any website (WordPress, Shopify, React, Webflow, Custom HTML) with a single script tag.
- Zero-lag async widget script
- Full desktop & mobile responsive UI
- Instant AI replies + live agent handoff
WhatsApp Business
Live
Connect official WhatsApp Business API or verified numbers to handle customer inquiries, order updates, and support chats 24/7.
- 2-way rich messaging support
- Smart agent assignment & SLA workflows
- Strict knowledge guardrails & privacy
Instagram Direct (DMs)
Live
Automate Instagram Direct Messages and story mentions from prospective buyers and followers without missing a single lead.
- Direct Message & story mention capture
- Instant product & pricing answers
- Seamless live agent escalation
Facebook Messenger & Pages
Live
Centralize Facebook business page conversations and Messenger inquiries directly in your main support team queue.
- Official Meta OAuth permission mapping
- Unified thread and customer history
- Multi-agent collaboration & private notes
Telegram Bot & Groups
Live
Connect Telegram bots via BotFather token to manage customer communities, technical support queues, and direct chats.
- Fast bot token authorization
- Supports direct chats and automated triage
- Team macros and canned response workflows
Custom API & SMS / Twilio
Live
Connect Twilio SMS or any custom mobile app, internal CRM, or custom webhook using Thunaivi's robust REST API inboxes.
- Inbound & outbound 2-way SMS
- Secure Webhook & REST API endpoints
- Custom payload & metadata synchronization
CHANNEL CAPABILITY MATRIX
Omnichannel Feature Comparison
See how Thunaivi unifies AI automation, human takeover, and customer data across every supported channel.
CHANNEL GUIDES & PLAYBOOKS
Explore Dedicated Support Guides
In-depth implementation guides for automating specific channels, reducing repetitive workload, and scaling your support operations.
Estimate support ROI • See migration checklist • Why Thunaivi
WhatsApp Customer Support Software
AI-guided WhatsApp routing, reply controls, and team handoff workflow.
Facebook Customer Support Software
Unified ownership and faster Facebook page conversation handling.
Telegram Customer Support Software
Bot-assisted queue management with quality-safe support operations.
Shared Inbox for Customer Support
One unified inbox for assignment, collaboration, and cross-channel visibility.
Support Automation for Small Business
Reduce repetitive workload with practical AI automation and human oversight.
AI Customer Support Software India
Affordable AI support operations designed for growing businesses in India.
Ready to unify your customer support channels?
Book a live setup session and our team will configure your channel connections, AI knowledge grounding, and agent routing workflows.