Thunaivi AI Customer Support & Omnichannel Platform
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THUNAIVI SOLUTIONS

E-commerce AI Support That Reduces Ticket Load and Speeds Up Response

Handle order status, refund policy, return workflows, and delivery questions with AI-assisted support that escalates sensitive cases to your team.

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3-Minute Fast Setup Zero Meta Markup Direct Founder Onboarding Support
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E-commerce AI Support That Reduces Ticket Load and Speeds Up Response Overview

Handle order status, refund policy, return workflows, and delivery questions with AI-assisted support that escalates sensitive cases to your team.

Core Advantage: Automated Omnichannel Resolution
Setup Timeline: Under 3 Minutes (Plug & Play)
Meta WhatsApp Markup: Zero Extra Fee ($0.00)

Designed to Maximize Lead Conversion & Operational Speed

Thunaivi e-commerce AI support helps online stores manage high-volume customer conversations without increasing support cost. Instead of manually responding to repetitive order and return questions, teams can automate routine replies and focus on exceptions.

With unified inbox workflows, e-commerce businesses can support Website Chat, WhatsApp, Facebook, Telegram, and Instagram (Live) in one operational view. This improves first response speed, handoff quality, and customer satisfaction during peak sales periods.

High-volume query automation

  • Order tracking and shipment updates
  • Return window and refund policy answers
  • Delivery delay and cancellation requests

Faster operations for teams

  • Lower repetitive ticket volume
  • Faster first response time
  • More agent focus on high-value issues

Connected support workflow

  • Unified inbox across channels
  • Intent-based routing and priority control
  • AI + human handoff with context

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DEPLOYMENT BLUEPRINT

How this solution rolls out

A step-by-step roadmap from channel connection to autonomous AI resolution.

1

Store Integration

Connect your Shopify, WooCommerce, or custom store database to Thunaivi.

2

Import Policies

Upload shipping guidelines, return windows, and FAQ files to train the AI bot.

3

Agent Queues

Invite support seats and configure specialized departments (Billing, Logistics).

4

Configure Triggers

Set keyword patterns (e.g. 'damaged', 'complain') that bypass AI to alert human agents.

5

Run Test Loop

Simulate client chats in the staging dashboard to check bot replies and handoff timing.

6

Go Live

Launch across your store chat and WhatsApp channels and track automated resolution rates.

FEATURE BENCHMARK

Why teams choose Thunaivi

Clear comparison between legacy platforms and Thunaivi's autonomous AI infrastructure.

Metric Thunaivi Zendesk Freshdesk
Setup Time Less than 30 mins, native store sync Days of custom workflow mapping Heavy helpdesk setup overhead
AI Integration Standard out-of-the-box RAG engine Requires complex third-party AI app hooks Requires higher-tier add-on plans

Frequently Asked Questions

Yes. It can handle repetitive order and delivery queries with AI-driven responses by connecting directly to your logistics API.

Yes. Sensitive refund and complaint conversations can be routed to human agents using escalation rules.

Website Chat, WhatsApp, Facebook, Telegram, and Instagram are supported in one workflow.

Yes. Teams typically reduce repetitive ticket handling and improve first response consistency.

Yes. The AI extracts tracking IDs and pulls real-time updates from Shopify or local shipping partners.

Yes. It connects natively to Shopify stores to look up orders, customer history, and update tags.

It can match queries against your catalog and suggest relevant items or links to help buyers shop.

Yes. All client details are encrypted, and we follow strict standard security practices.

Yes. It can explain discount rules, check validity, and guide users to apply coupons during checkout.

Yes. You can customize out-of-office flows for weekends or holidays, capturing leads and answering basic FAQs.

Yes. AI analyzes conversation intent and applies tags like #Returns or #Shipping automatically.

The bot flags the image and escalates it to a human agent queue with high priority for review.

Yes. It supports multilingual chat, automatically replying in the user's language (e.g. Hindi, English).

No. The AI agent scales automatically to handle hundreds of chats simultaneously without queue delays.

Yes. Agents can collaborate using private internal comments invisible to buyers.

Yes. By limiting responses to verified store policy documents and RAG extraction, it avoids false promises.

Detailed dashboards track conversation volumes, automated resolution rates, and CSAT scores.

Yes. Webhooks let you export qualified leads to marketing automation or CRM systems.

Yes. We offer a 7-day free trial on all plans to let you validate the workflows and features.

No. The entire setup is visual and can be completed in a few steps using our dashboard integration wizards.

Start Automating Your Customer Conversations Today

Join fast-growing companies that scale customer support and lead qualification with Thunaivi.

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