Connect Channels
Connect Website Chat, WhatsApp, Facebook, Telegram, and Instagram (Live) into one Thunaivi support inbox.
Website Chat
AI Resolved
Secure
THUNAIVI PRODUCT
Unify support conversations in one AI-powered workspace
Manage WhatsApp, Instagram, Facebook, Telegram, and Website Chat in one shared inbox. Thunaivi AI resolves repetitive questions instantly and escalates high-risk issues to your team.
Website Chat + Social Channels WhatsApp, Instagram, Facebook, Telegram
Conversations Open
Hi, I need help with my order.
Sure. Share your order ID and issue.
AI suggested: Track shipment + refund policy
Reply
Customer Contact
Priority: High
Channel: Website Chat
Confidence: 92%
QUICK ANSWER
What does Thunaivi do?
Thunaivi is an AI-powered support workspace that combines WhatsApp, Instagram, Facebook, Telegram, and website chat in one inbox with automation, team assignment, and human handoff.
Best for
Growing support teams that need faster replies across messaging channels without losing agent control.
Core outcome
Reduce repetitive workload while keeping complex, sensitive, or sales-critical conversations with humans.
Not best for
Teams that only need a static contact form or do not want a shared conversation workspace.
THUNAIVI PLATFORM
Unified AI Support Features
Everything your support team needs to resolve faster, collaborate better, and maintain quality at scale.
AI Agent
Automates repetitive support and escalates high-risk chats.
Need refund help.
...
AIEscalated to billing team.
Unified Inbox
Manage Website Chat in one inbox (WhatsApp, Facebook, Telegram | Instagram).
Unified Inbox
All Channels Connected
Workflow Automation
Intent routing, auto-assignment, and rule-based actions.
Intent: Billing
Assign: L2 Support
Priority: Urgent Queue
Knowledge and FAQs
Centralize FAQs and policy content for accurate AI responses.
FAQ: Refund policy
FAQ: Order tracking
Policy: Response standard
Team Collaboration
Private notes, mentions, and faster internal handoffs.
@agent_
Lock
@agent Please check this.
Analytics and Quality
Track response time, deflection, and customer satisfaction.
HOW THUNAIVI WORKS
How Thunaivi AI Works
A simple 3-step workflow to automate support and escalate critical customer conversations.
Train Thunaivi AI
Add FAQs, policies, and product knowledge so Thunaivi AI can respond accurately.
Go Live with Smart Handoff
Thunaivi AI resolves routine queries and routes sensitive cases to human agents with context.
Ready to reduce support load with Thunaivi AI?
Launch faster, automate repetitive conversations, and keep your team focused on critical customer issues.
Related pages: Features · Channels · Pricing · Why Thunaivi