How do I link Thunaivi AI to WooCommerce?
To connect Thunaivi AI to WooCommerce, install the official SiteBridge Chat for Thunaivi WordPress Plugin on your store dashboard, generate a read-only WooCommerce REST API key under settings, and paste the credentials into the Thunaivi commerce integrations panel. This establishes a secure, real-time sync for order tracking and inventory lookups.
Automating eCommerce Customer Service
Customer inquiries in e-commerce stores are heavily concentrated around transactional questions: “Where is my order?” (WISMO) or “Is this item in stock?”. Connecting your WooCommerce store to a custom AI chatbot automates these repetitive inquiries instantly.
By using the WooCommerce AI Chatbot Plugin from Thunaivi, you can sync your product catalog and allow your AI chatbot to query order status directly, delivering factual answers and improving customer satisfaction.
Step 1: Install the SiteBridge WordPress Plugin
The first step is installing the official integration bridge on your WordPress site:
- Log into your WordPress Admin Dashboard.
- Navigate to Plugins > Add New.
- Search for “SiteBridge Chat for Thunaivi”.
- Click Install Now, and then select Activate.
This installs the chat widget bubble on your website frontend and sets up the endpoint mapping needed to bridge WooCommerce data to your AI inbox.
Step 2: Generate a WooCommerce REST API Key
To allow the Thunaivi AI chatbot to query order status and product stock securely, you need to generate a read-only API key:
- In your WordPress sidebar, go to WooCommerce > Settings.
- Click the Advanced tab and select the REST API link.
- Click Add Key.
- Set the description to “Thunaivi AI Bridge”, select an admin user, and set Permissions to Read (Write access is not required, keeping your store data secure).
- Click Generate API Key and copy the Consumer Key and Consumer Secret.
Step 3: Paste Keys into Thunaivi Integrations
The final step is connecting the REST API key inside your Thunaivi account:
- Log into your unified dashboard at app.thunaivi.io.
- Navigate to Settings > Integrations > WooCommerce.
- Enter your store domain name (e.g., yourstore.com), the Consumer Key, and the Consumer Secret.
- Click Save Integration.
Once linked, the Thunaivi Commerce Bridge is fully active. Your trained AI chatbot will immediately begin resolving shipping inquiries and checking product inventory in real-time. For omnichannel stores, you can also route these automated lookups through your WhatsApp Business API integration.
Frequently Asked Questions
Is the WooCommerce connection secure?
Yes. The REST API credentials are encrypted at rest. Furthermore, because the keys are restricted to Read permissions, Thunaivi cannot modify products, change prices, or alter customer orders.
Can the AI chatbot look up tracking numbers?
Yes. When a customer inputs their Order ID, the WooCommerce API returns the tracking info, allowing the AI bot to answer WISMO queries instantly.