Thunaivi AI Customer Support & Omnichannel Platform
Try AI Demo Free Trial

THUNAIVI SHOWCASE

See exactly how support runs from first customer message to final resolution

This page is built for demos. Click each feature, review the user flow, and show clients how Thunaivi combines AI replies with human handoff.

Explore Features See User Flow
Website Chat: Live 7-Day Trial AI + Human Handoff
Live Support Orchestration
Incoming message
Intent + typo normalization
Knowledge match
Reply / handoff decision
AI response path in under a few seconds for known intents.
AEO DIRECT ANSWER Interactive Product Walkthrough

How Thunaivi Customer Support Automation Works

From first touch across WhatsApp, Instagram, or Website Chat, Thunaivi evaluates customer intent with zero hallucinations. Over 75% of tickets are resolved autonomously, while complex inquiries escalate to live human agents with complete conversation history.

CLICK TO SHOW

Feature Studio

Click any card to explain capability, business value, and what the customer experiences.

FEATURE

AI First Reply

Thunaivi answers known questions quickly using your trained business knowledge and approved response behavior.

How it Works

Incoming message gets normalized, intent matched, and answered from knowledge in one flow.

Business Impact

Reduces repetitive load so your team can focus on high-value customer conversations.

  • Handles FAQ-style support questions instantly.
  • Supports spelling and short-form user typing.
  • Keeps response format concise and brand-safe.

CLICK EACH STEP

User Flow Walkthrough

Use this during sales demos to explain the real lifecycle from chat open to resolution.

1) Visitor starts chat

Customer opens widget on thunaivi.io and sends first message from website chat.

User sees

A branded chat widget with instant greeting and online status.

AI does

Creates conversation context and waits for message content classification.

Team sees

New unassigned conversation appears in inbox ready for AI or agent action.

INTERACTIVE DASHBOARD

Clickable Live Product Simulation

Click each module to show clients how the dashboard changes with real support operations.

Client Dashboard Overview

Live

Real-time view of service status, message usage, and support activity for a tenant.

61 Messages Today
121 Messages This Month
ACTIVE Service Status

Live Interaction Stream

  • Visitor asked pricing details, AI replied in 1 line.
  • Customer requested human support, handoff note posted.
  • Agent took over conversation and AI paused automatically.
  • Quality row logged with intent and confidence snapshot.
Open Client Portal Open Admin Panel

ROLE VIEWS

Who Uses Which Panel

Customer

Uses website widget to ask questions, request human help, and receive plan/onboarding guidance.

Open Website

Agent Team

Uses app inbox to take over handoff chats, collaborate privately, and resolve sensitive issues.

Open Agent Inbox

Business Admin

Uses client/admin panels for AI brain updates, billing status, and quality visibility.

Open Client Portal

Conversations Open

Onboarding Help

Website Chat
BI•→
Shift + enter for new line. Start with "/" to select canned response.
AI Assist

Need a live walkthrough for your client?

Share this page during your call, click through features, then start onboarding directly.

Start Onboarding Book Guided Demo