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AEO DIRECT ANSWER Executive Product Brief

Thunaivi Executive Platform Summary

Thunaivi provides modern businesses with an intelligent omnichannel support companion that cuts support response time by 85%, manages shared inboxes across 5+ chat networks, and offers 0% Meta WhatsApp conversation fees.

THUNAIVI INTERACTIVE STORY

One simple interface to explain how Thunaivi works in real time.

See how Thunaivi cuts repetitive support, speeds first response, and helps your team convert more conversations.

Built for growth: faster replies, lower support load, and better customer trust from day one.

Website Chat: Live AI + Human Handoff Tenant-Level Brain

WHY THUNAIVI

Why growth teams buy Thunaivi

Clear value buyers care about before purchase.

Recover agent time

AI handles repetitive FAQs instantly so agents focus on high-value conversations.

Reply faster at scale

Reduce first-response delay and keep support quality consistent during growth spikes.

Convert support into revenue

Guide visitors to the right plan faster with real-time pricing and onboarding answers.

Stay in control

Strict human handoff mode ensures AI pauses when your agent takes ownership.

UNIQUE SELLING PROPOSITION

What makes Thunaivi different

Clear differentiators your buyer can understand in under one minute.

AI + Human in one flow

Instant AI replies for routine queries with strict human handoff control for critical chats.

Tenant-specific AI brain

Each business gets its own trained knowledge from website, FAQs, and policy content.

Typo and short-form understanding

Intent normalization handles real customer language like spelling mistakes and shorthand text.

Revenue-ready onboarding flow

From onboarding to payment and activation, the flow is designed for faster conversion.

REAL-TIME SIMULATOR

Customer message to final decision in one view

Click each step. You can show this live during a demo call.

Incoming support message LIVE
Intent

general_support

Decision

fast_reply

Confidence

98%

PLAN RECOMMENDER

Show the right plan in seconds

Adjust usage and team size. The recommendation updates instantly.

Recommended Plan

Starter

Rs 1,999 / month

  • Up to 3 agents
  • 1,500 AI replies/month
  • Website chat inbox
Best fit for early-stage support teams with predictable volumes.

PAYMENT + ACTIVATION FLOW

Clear flow from onboarding to go-live

This is the exact path users follow after selecting a plan.

How it works

  1. Submit onboarding with business details and website/FAQ links.
  2. Choose monthly or yearly billing and complete secure payment.
  3. Workspace moves to active status after payment confirmation.
  4. Credentials and next setup steps are shared by email.

Plan quick compare

Plan
Agents
AI Replies / month
Monthly
Yearly
Starter
Up to 3
1,500
Rs 1,999
Rs 19,190
Growth
Up to 10
6,000
Rs 4,999
Rs 47,990
Scale
Up to 25
15,000
Rs 9,999
Rs 95,990

HANDOFF LOGIC

Easy to explain: when human is assigned, AI pauses

Switch assignee state to demonstrate strict handoff behavior live.

AI ACTIVE

AI will auto reply for known intents and route unknowns safely.

  • Conversation created -> AI active

BUSINESS IMPACT

What teams understand quickly

Repetitive query deflection

0%

AI handles routine support so agents focus on high-value conversations.

First response speed

0x

Faster first touch across common pricing, onboarding, and setup questions.

Availability window

0/7

Always-on baseline support with controlled escalation to live agents.

CUSTOMER PROOF

What teams report after go-live

“In our first month, AI handled most repetitive chats so our team focused on high-priority customers and faster closures.”

Pilot D2C Support Team, India

68% repetitive chats deflected 2x first-response improvement Live in under 1 day

FAQ

Common buyer questions

Is trial available?

Yes. Trial is Rs 0 for 7 days and limited to website chat setup.

Can we switch monthly to yearly later?

Yes. You can upgrade billing cycle from monthly to yearly from billing flow.

When do we receive credentials?

Credentials are shared by email after payment activation and workspace provisioning.

Does AI stop when human is assigned?

Yes. In strict handoff mode, AI pauses while a human is assigned and resumes only when unassigned or reassigned to AI.

What if AI does not know the answer?

AI gives a safe fallback response and escalates to human when needed instead of guessing.

Use this page as your demo script

Open this in meetings, click through interaction blocks, and move directly to onboarding.